{"id":555,"date":"2026-08-01T15:59:21","date_gmt":"2026-08-01T15:59:21","guid":{"rendered":"https:\/\/torreyowens.com\/staging\/?page_id=555"},"modified":"2026-08-04T01:11:37","modified_gmt":"2026-08-04T01:11:37","slug":"about","status":"publish","type":"page","link":"https:\/\/torreyowens.com\/staging\/about\/","title":{"rendered":"About"},"content":{"rendered":"\n

\n

\n

\n

I help organizations make complex systems understandable.<\/h1>\n\n\n\n
Hi, I\u2019m Torrey Owens, a Senior Product and Service Designer based in Dallas, Texas.<\/p>\n\n\n\n
I help people solve really hard problems by making confusing things easier to understand. Throughout my career, I\u2019ve worked on healthcare, cybersecurity, defense, and enterprise software where people rely on technology to do important jobs. My role is to listen, ask good questions, understand how things work today, and design experiences that help people work more efficiently and make better decisions.

Whether I\u2019m mapping a complex workflow, facilitating discovery with stakeholders, or building prototypes with engineering, my goal is always the same: reduce friction, bring clarity to complexity, and create products that people actually enjoy using.

I\u2019m currently furthering my education with a B.S. degree in Human-Centered AI <\/strong>(HCAI) at Texas Tech University<\/strong>, where I\u2019m exploring how AI can help designers and users work together while keeping human judgment at the center of the experience.<\/p>\n\n\n\n
<\/p>\n<\/div>\n\n\n\n
\n
$\"\"$ <\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
View Work \u2192<\/a><\/div>\n\n\n\n
View R\u00e9sum\u00e9 \u2192<\/a><\/div>\n<\/div>\n\n\n\n
\n
\n
\n
\n
What I Believe<\/h2>\n<\/div>\n\n\n\n
The principles below have shaped how I approach design, collaboration, and problem solving throughout my career. They continue to guide my work whether I\u2019m facilitating discovery, mapping complex systems, or designing products that help people make better decisions.<\/p>\n<\/div>\n\n\n\n
\n
\n
\n
\n
\n
\n
01 Complexity is usually a communication problem.<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
The biggest challenge is rarely the technology\u2026 it\u2019s helping people develop a shared understanding of the problem they\u2019re trying to solve.<\/p>\n\n\n\n
Steve Krug\u2019s principle of Don\u2019t Make Me Think<\/strong> still holds true today. Whether I\u2019m designing an interface, facilitating a workshop, or mapping a service, my goal is the same: reduce unnecessary cognitive effort so people can focus on what matters.<\/p>\n\n\n\n
<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n
\n
\n
02 Discovery deserves more attention than deliverables.<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
The best interface won\u2019t solve the wrong problem.<\/p>\n\n\n\n
Steve Portigal reminds us that interviewing users isn\u2019t about collecting opinions, it is about uncovering motivations, behaviors, and unmet needs. Discovery creates shared understanding, aligns teams, and helps ensure we\u2019re solving the right problem before we begin designing solutions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n
\n
\n
\n
03 Design should reduce uncertainty.<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
Whether it\u2019s for a user, a stakeholder, or a development team.<\/p>\n\n\n\n
Every design decision should help people make better decisions with greater confidence. Whether designing an enterprise workflow or exploring human-centered AI, I believe good design doesn\u2019t replace human judgment\u2026 it supports it by making information clearer, decisions more transparent, and uncertainty easier to navigate.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n
\n
\n
04 Curiosity scales better than certainty.<\/strong><\/h3>\n<\/div>\n<\/div>\n\n\n\n
The more complex the system, the more valuable good questions become.<\/p>\n\n\n\n
My career has never followed a straight line because I\u2019ve always been driven by curiosity. Every role has expanded the way I think from writing software, to leading creative teams, to designing enterprise systems, and now studying human-centered AI. I\u2019ve learned that asking better questions almost always leads to better outcomes than assuming I already have the answers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
Who I\u2019ve Worked With<\/h2>\n<\/div>\n\n\n\n
Every organization has shaped the way I think as a designer. While the industries, technologies, and missions have varied, each experience reinforced the value of curiosity, collaboration, and designing with the people doing the work in mind.<\/p>\n<\/div>\n\n\n\n\n\n
\n
\n
My Status<\/h2>\n<\/div>\n\n\n\n
I\u2019m currently seeking remote Senior Product, UX, and Service Design opportunities where I can help organizations simplify complex systems and improve decision-making. My experience spans defense, healthcare, automotive, cybersecurity, telecommunications, and enterprise software, and I\u2019m also open to hybrid opportunities within the Dallas\u2013Fort Worth area.<\/p>\n<\/div>\n\n\n\n
\n
\n
Skills<\/p>\n\n\n\n
Product & Service Design \u2022 HCAI \u2022 Systems
Thinking \u2022 User Research & Discovery \u2022 IA <\/p>\n<\/div>\n\n\n\n
\n
Experience<\/p>\n\n\n\n
10+ Years<\/p>\n<\/div>\n\n\n\n
\n
L<\/strong><\/strong>ocation<\/p>\n\n\n\n
Dallas, TX<\/p>\n<\/div>\n\n\n\n
\n
Work Authorization<\/strong><\/strong><\/p>\n\n\n\n
US Citizen \u2022 No Sponsorship Required<\/p>\n<\/div>\n\n\n\n
\n
Clearance<\/strong><\/strong><\/p>\n\n\n\n
Active DoD Secret<\/p>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
Have a complex problem to solve?<\/h2>\n\n\n\n
I\u2019m always interested in thoughtful conversations about product design, service design, enterprise systems, and human-centered AI.<\/p>\n\n\n\n
\n
Let\u2019s Connect!<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/body>","protected":false},"excerpt":{"rendered":"
Who I\u2019ve Worked With Every organization has shaped the way I think as a designer. While the industries, technologies, and missions have varied, each experience reinforced the value of curiosity, collaboration, and designing with the people doing the work in mind. My Status I\u2019m currently seeking remote Senior Product, UX, and Service Design opportunities where […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"custom","meta":{"om_disable_all_campaigns":false,"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-555","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/pages\/555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/comments?post=555"}],"version-history":[{"count":5,"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/pages\/555\/revisions"}],"predecessor-version":[{"id":706,"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/pages\/555\/revisions\/706"}],"wp:attachment":[{"href":"https:\/\/torreyowens.com\/staging\/wp-json\/wp\/v2\/media?parent=555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}